Privacy Policy

Kybotech understand the importance of keeping your information safe, private and secure. The privacy notice below details our commitment to keeping customers' details and information secure (as in accordance with the Data Protection Act 1998).

• What information is collected and how is it used?
• Does Kybotech share the information it receives?
• How do you protect my information?
• I want to make a complaint to Kybotech
• Web Site Links
• More about 'Cookies'
• Policy changes
• How do I Un-Subscribe from Information Which You Provide To Me?
• Questions, comments?
• Thank you

What information is collected and how is it used?

There are three types of information we collect from our customers:

1. Customer supplied information

   We only collect personal information about our customers at the account registration stage or at the time of ordering. When you order, we use this information to process and fulfil your order and to notify you about the status of your order. The type of information we will collect includes:

   • Your name
   • Address
   • Phone number
   • Email address

2. Credit/debit card details.

   We will never collect sensitive personal information without your explicit consent. Personal information we hold will be accurate and up to date. If you find any inaccuracies in the information you have supplied contact us and we will amend it promptly.

3. Browser supplied information

   We receive and store certain types of information whenever you interact with our website. For example, like many web sites, we use "cookies", which store information when your web browser accesses our site. This information is stored to help provide a more personal shopping experience, track the behaviour of our customers and consequently improve the shopping experience.

   We may also collect data should you enter a competition, request a brochure, take part in a survey, request a newsletter or contact via one of the electronic forms provided.

   Occasionally we may also use the information we collect to notify you about promotions on other goods, services and other offers we think you may find valuable. At points in our site where we collect personal information from you, you always have the option to opt out of any mailing list and further use of your personal information. If at any later stage you decide you would rather not receive such information please email us and request that you are removed from our mailing list.

^ Top

Does Kybotech share the information it receives?

No, definitely not. The information collected by us on this site will never be sold, rented or loaned to any third parties or companies. The only exception to this is as part of our fraud checking procedures, to help us prevent illegal transactions. Any personal information stored or collected by Kybotech is held only by us at our data centre. Our Head Office address is:

^ Top

How do you protect my information?

For piece of mind when you place order(s) or access your account information online, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Please see our security policy for further information regarding this. It is also important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you have finished using a shared computer.

^ Top

I want to make a complaint to Kybotech, how do I do this ?

Kybotech undertakes to handle a complaint fairly and competently. We will keep you informed either by telephone or email at each stage and will endeavour to fully resolve your complaint within 48 hours.

If you wish to make a complaint we can be contacted as follows:

• By email to: productsupport@kybotech.co.uk
• By Telephone on: 0871 230 0380

If you are not happy with the way your complaint is being handled you should write to:

The Customer Care Manager
Kybotech
Grassthorpe Road
Sutton on Trent
Newark
Nottinghamshire
NG23 6QX

^ Top

Web Site Links

We may from time to time establish connections with other companies that will enable you to access their web site directly from our site. We will only provide you with links to high quality, reputable sites which we believe will be of interest and relevance to you. However please note that such third party sites are not under our control and we do not contribute to the content of such sites.

When you click through to these sites you leave the area controlled by Kybotech. We cannot accept responsibility for any issues arising in connection with either the third parties use of your data, the site content or the services offered to you by these sites.

^ Top

More about 'Cookies'

Cookies are alphanumeric identifiers that are transferred to your computer’s hard drive through your web browser to enable our database systems to recognize your browser, help us to track visitors on our sites, and to provide innovative shopping features, such as wish lists and the storage of items in your Basket between visits etc. Cookies cannot contain malicious code or any ‘computer virus' so there are no security worries in enabling these in Internet Explorer or any other internet browser that you use.

Most web browsers are set to automatically accept cookies. The 'Help' section of most browsers will tell you how to prevent your browser from accepting cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether if you so wish. However, having cookies disabled will not allow you to take full advantage of our site and all of its innovative features. Therefore we recommend that you turn them on.

^ Top

Policy changes

As our internet shopping experience develops our policy may be subject to change. If we decide to do this we will post all changes on this page so that our customer are always aware of our privacy policy and the nature of information we are collecting, how it is used and under what circumstances we disclose it. Any changes to the policies made by Kybotech may effect immediately.

^ Top

How do I Un-Subscribe from Information Which You Provide To Me?

Of course we do not wish to lose you and would hate for you to miss out on our newsletter but if you wish to un-subscribe from our newsletter at any time you can do so by logging into your account on line and by updating your preferences. You can also unsubscribe at anytime by sending an email to itsupport@kybotech.co.uk and placing the word UNSUBSCRIBE in the subject line.

^ Top

Questions and comments?

Kybotech always welcomes your questions and comments about privacy, please contact us.

^ Top

Thank you

Kybotech are committed to protecting your privacy. We appreciate your trust in us to continue to keep your information private. If you have any questions/comments about our privacy policy, please email or telephone us without hesitation.

^ Top

Last updated August 2008